STEP 1 Locate your meter box, generally found towards the front of a property, near the street. It is housed in a concrete or plastic box usually marked "water". Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.
STEP 2 Once you open the meter box lid, lift the protective cover on the meter. The meter is light activated and has a light sensor near the center of the faceplate. If there is not enough sunlight available a flashlight may be required to activate the LCD panel. On the face of the meter, there is a digital display of numbers. Read the number display from left to right. Be sure to include all zero's and the two numbers to the right of the decimal as well. This is your meter reading. Meters measure water in gallons. Charges for the amount of water consumed are rounded to the nearest thousand gallons used during a billing period. Compare that reading to what your bill states as your current or present reading. The digital display will toggle back and forth between your 9 digit meter reading and the Rate code. The Rate code is displayed every six seconds on the LCD display and is an average flow rate of water going through the meter based on gallons per minute.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
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