To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
How do I check my meter for leaks?
Remove the lid from your meter box and lift the protective cover on your meter. Your meter is light activated, so if there is not sufficient sunlight you may need to shine a flash light on the light sensor located near the center of the faceplate. Once your meter is activated a dripping faucet may be displayed, indicating a leak. You may also check the Rate of Flow. The Rate of Flow is displayed every six seconds. Your meter toggles back and forth between your nine digit meter reading and the Rate of Flow. The Rate of Flow indicates how many gallons of water are going through your meter per minute (gpm). Ideally, with all of your water faucets, both inside your home and outside your home off, the Rate of Flow should be (0.00).
